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PrestaShop 1-Click Upgrade Failed - " jqXHR: " Gateway Timeout

If you are trying to upgrade your PrestaShop and you are getting Gateway Timeout with the following output, likely the issue comes from server firewall settings.

[Ajax / Server Error for action upgradeFiles] textStatus: "error " errorThrown:"Not Found " jqXHR: " Analyzing the situation...Shop deactivated. Now downloading... (this can take a while) Download complete. Now extracting... File extraction complete. Removing sample files... All sample files removed. Now backing up files. File backup skipped. Database backup skipped. Now upgrading files... 24235 files will be upgraded. [Ajax / Server Error for action upgradeFiles] textStatus: "error " errorThrown:"Not Found " jqXHR: "
or
All files upgraded. Now upgrading database... [Ajax / Server Error for action upgradeDb] textStatus: "error " errorThrown:" " jqXHR: " Gateway Timeout

How to fix the issue?

To fix this issue, check your server security configuration, or if you are hosting your website on a shared host, you should ask your provider support to change the configuration. Disabling DDOS protection and changing modsec may fix the problem.


Posted 10 months ago by Sam Berry

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